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Support & FAQ

Product categories

General FAQ

Where can I buy spare parts or accessories?
Through our partners and retailers.

Watches: Weisz Group (international@weiszgroup.com).

Living products: F&H Group (info@fh-group.com)
How does the warranty work?
All products are covered for 2 years from purchase date. Claims must be made via the store where the item was bought. Here you can find a detailed description regarding warranty on watches.
Can I order spare parts directly from Jacob Jensen?
No. Jacob Jensen is responsible for design. Production, sales, and service are managed by our partners.
Where can I find manuals and guides?
Manuals are available here. If you do not find a manual for your Jacob jensen product please contact us on info@jacobjensen.com and we will do our best to assist.