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If you cannot find the answer to your question below, or if you need further assistance, please contact us at info@jacobjensen.com
FAQ
I have a Jacob Jensen product that is no longer available. Can I still get spare parts or service?
Unfortunately, spare parts are not available for discontinued products. Jacob Jensen designs the products, but production and service are handled by external partners. Once production ends, replacement parts are no longer manufactured.
My Jacob Jensen product no longer works – can it be repaired?
For most discontinued products, repairs are no longer possible through our partners. However, you are welcome to contact a local technician or repair specialist to see if they can assist you.
If your discontinued product is a Timer or Wall Clock, you can contact our watch partner Weisz Group for assistance at international@weiszgroup.com
Can I still buy discontinued Jacob Jensen products anywhere?
Some discontinued products may occasionally be available through third-party retailers or online marketplaces, but these are no longer part of our active collection and not supported by Jacob Jensen.
